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Agency Pick Up & Shopping Hours

Posted January 8th, 2014 in Uncategorized.

Feeding America West Michigan will be closed Monday September 1 in observance of Labor Day. We will reopen for business at 10 am on Tuesday September 2.

Mondays: 10 am – 4 pm (transactions must be completed by 3:45 pm)
Tuesdays thru Fridays: 9 am – 4 pm (transactions must be completed by 3:45 pm)

Closures due to weather will be listed on by 7:15 am, under Feeding America West Michigan

Need help with our new online ordering system? Start with a 1 page explanation here or our video tutorials here. You can also find more tips & tricks here and answers to frequently asked questions here. Instructions on submitting household counts (for grocery programs taking USDA) are here.

Comstock Park call schedule

Monday August 18 - Nancy U – 616-389-6358 or Nancy W – 616-432-6962
Tuesday August 19 – Elianna – 616-389-6349 or Nancy W – 616-432-6962
Wednesday August 20 – Nancy W – 616-432-6962 or Elianna – 616-389-6349
Thursday August 21 – Nancy U – 616-389-6358 or Elianna – 616-389-6349
Friday August 22 – Elianna – 616-389-6349 or Nancy U – 616-389-6358

Great Option for Snack Programs

Posted August 5th, 2014 in Featured Product.

4250700547 dunk a roosIf your program is serving children’s snacks, you might want to think about a nice little combination we’ve got in stock right now: Dunk A Roos and butter cream frosting. The Dunk A Roos have been repacked into 2 pound bags, and the frosting comes in a 30 pound pail. If you’re going to be serving 480 snacks over the course of a week, you should be able to cover that for only $27.68 in handling fees on 10 cases of the repacked Dunk A Roos and a single bucket of frosting.

If you’re going to search by name on PWW, just type in the search terms “dunk” and “butter” (separately).

Would you like eggs with that?

Posted July 30th, 2014 in Featured Product.

eggs-clip-art-4The Food Bank’s inventory is chock full of eggs!  We’ve got white eggs and brown eggs, small eggs and medium eggs – and we’d love for you to order some today!  (We’re expecting 8 more skids on Friday, so if you won’t be here ’til next week, feel free to wait for those instead.)

Find them on the online ordering system, PWW, by searching for “egg” – watch out for the fried patties (or get some of those, too) and keep in mind these are fresh shell eggs that need to be handled gently. Help us move them out quickly!


USDA Commodities – Transitioning Grocery Programs to Unduplicated Client Counts

Posted June 30th, 2014 in Uncategorized.

As mentioned previously, we are updating the USDA sign in form to include a checkmark column for clients to indicate if it is the first time they have gone to a pantry handling USDA in that calendar month. The revised forms have just been approved by MDE, so you can start using whichever orientation you prefer in July. At the beginning of August, you’ll count the number of checkmarks and provide the “Unduplicated” number of households.

-          Horizontal form is here

-          Vertical form is here

-          Start using them in July for reporting in August

-          In addition to the duplicated numbers you have already started report, the Michigan Department of Education wants an unduplicated count, so please fill in both of the “categories” blanks on the PWW “Statistics” tab. In case you’re wondering, duplicated is every time someone signs in, whereas unduplicated is the number of individual families served – the ones who made multiple visits are the ones that boost the duplicated numbers.

-          How we measure the unduplicated count is through adding a checkbox, which asks “Is this the first time you received commodities this month?” You may want to narrate this for your clients as “have you been to a pantry using this form yet this month?”

For USDA Agencies: How to submit your monthly household count on PWW

Posted April 30th, 2014 in Uncategorized.

Required: grocery programs like pantries and mobile pantries that distribute USDA commodities
Exempt: congregate meals – programs operated by group homes, soup kitchens, and shelters

UPDATE 8/18/2014 – now includes instructions for reporting unduplicated households.

  1. Log on to PWW –
  2. Go to the “Statistics” tab
  3. Underneath previous statistics, click on the “Enter Statistics” button
  4. On the top portion of the “Enter Statistic” frame, click on the calendar icon and enter the last date of the previous calendar month (7/31/2014).
  5. On the bottom portion of the screen (under the “Category” header), fill in the “Number of Households, Duplicated” – give the total number of families that you served (that signed in at all) during the month of July.
  6. Fill in the “Number of Households, Unduplicated” – give the number of families that checked the last column on our new form in July (new form is available in horizontal and vertical formats). If you haven’t started using this form yet, please start now!
  7. Click “Submit Statistics”.

If you do not want to participate in this monthly reporting requirement and you are a grocery program that distributes USDA commodities, click here to submit a form declining future USDA product.


PWW FAQ (Primarius Web Window Frequently Asked Questions)

Posted April 28th, 2014 in Uncategorized.

Category 1: Basic Site Navigation

Q. How do I log in?
A. Your five digit agency number is your Agency Ref AND your Username (with some exceptions in the Upper Peninsula). Your password should be the same as for the POL, but this new system is case-sensitive while the old one was not. You may need to try lower case instead of upper, or vice versa.

Q. What do I with the pop up asking me to sign for (enter my PIN for) an order?
A. For right now, go ahead and click cancel. You’ll start using this feature later this summer when we phase out printed invoices.

Q. I clicked on order entry. Why can’t I see the product list?
A. The new system asks you to choose when and where you will get your product before you select the product itself. This is a reversal from the old system.

Q. How can I just look at the product list?
A. We’ve just turned on the “view list from main screen” function. On the Home page, directly under Order Entry, you can click on a “Print Shopping List” button. It will open a PDF. You cannot order from it.

Q. Where can I find my monthly statements?
A. Click on the MyDocs tab. We’ll be loading your statements there.

Category 2: System Configuration

Q. How early can I start an order?
A. The computer is set to accept orders as early as 10 business days (2 weeks) before pick up.

Q. How late can I submit my order?
A. The computer is set to accept orders as late as noon on the business day before pickup.
PLEASE NOTE: If you are placing an order for a depot, we still need those orders by noon on the day that is 2 business days before the depot, but the computer can’t require it – we need your help to get it right.

Q. How long can I take to submit my order?
A. Unsubmitted orders stay in the system for 72 hours – at that limit, they will be automatically erased.
PLEASE NOTE: If an unsubmitted order is still in the system at the time it is due, we may contact you to see if you still want that order. At that time, we can review or delete it, or you can choose a later pickup.