Please note Comstock Park warehouse will be closed from 12 pm to 1 pm on Fridays.
For general agency related questions, contact:
Jude Smith, 616-389-6362
Nancy Watson, 616-432-6962
Denise Hieftje, 616-389-6357 (Primary contact for the Upper Peninsula)
Jane McGookey, 616-432-6967
For order inquiries, contact:
Sue Zylstra, 616-389-6361
Jenny Cleary, 616-389-6365
These staff members are supervised by Nancy Ullrey, Regional Agency Manager (616-389-6358).
For children’s backpack programs interested in collective ordering of purchased products, contact Jerry Knapp at 616-432-6970.
For mobile pantry emergencies ONLY (i.e. your truck is running late), contact Ryan VanMaldegen at 616-389-6360.
If the Branch manager is unavailable, or you’ve tried unsuccessfully to resolve the issue together, use the Comstock Park information above.
Mondays: 10 am – 4 pm (transactions must be completed by 3:45 pm)
Tuesdays thru Thursdays:9 am – 4 pm (transactions must be completed by 3:45 pm)
Fridays (Comstock Park): 9 am – 12 pm; 1 – 4 pm (transactions must be completed by 3:45 pm)
NEW in 2015: Comstock Park warehouse is closed from 12 pm to 1 pm on Fridays
Fridays (Benton Harbor and Cadillac): 9 am – 4 pm (transactions must be completed by 3:45 pm)
Closures due to weather will be listed on www.wzzm13.com by 7:15 am, under “West Michigan Food Bank” or “Feeding America West Michigan”.
Need help with our new online ordering system? Start with a 1 page explanation here or our video tutorials here. You can also find more tips & tricks here and answers to frequently asked questions here. Instructions on submitting household counts (for grocery programs taking USDA) are on the USDA Agreement. If during ordering you see the message “You are over the limit for highlighted items” but do not see any highlighted items, click on any tab (example Orders), then click Order Entry again. The error will go away.
Reminder for depot and delivery participants: Depot and delivery orders are due 2 business days before the depot at noon – THIS INCLUDES ALL ADD-ONS! We regret to inform our depot and delivery agencies that we cannot send popsicles or ice cream on depots or deliveries as our refrigerated trailers are not cold enough to keep those products intact.
Category 1: Basic Site Navigation
Q. How do I log in?
A. Your five digit agency number is your Agency Ref AND your Username (with some exceptions in the Upper Peninsula). Your password should be the same as for the POL, but this new system is case-sensitive while the old one was not. You may need to try lower case instead of upper, or vice versa.
Q. What do I with the pop up asking me to sign for (enter my PIN for) an order?
A. For right now, go ahead and click cancel. You’ll start using this feature later this summer when we phase out printed invoices.
Q. I clicked on order entry. Why can’t I see the product list?
A. The new system asks you to choose when and where you will get your product before you select the product itself. This is a reversal from the old system.
Q. How can I just look at the product list?
A. We’ve just turned on the “view list from main screen” function. On the Home page, directly under Order Entry, you can click on a “Print Shopping List” button. It will open a PDF. You cannot order from it.
Q. Where can I find my monthly statements?
A. Click on the MyDocs tab. We’ll be loading your statements there.
Category 2: System Configuration
Q. How early can I start an order?
A. The computer is set to accept orders as early as 10 business days (2 weeks) before pick up.
Q. How late can I submit my order?
A. The computer is set to accept orders as late as noon on the business day before pickup.
PLEASE NOTE: If you are placing an order for a depot, we still need those orders by noon on the day that is 2 business days before the depot, but the computer can’t require it – we need your help to get it right.
Q. How long can I take to submit my order?
A. Unsubmitted orders stay in the system for 72 hours – at that limit, they will be automatically erased.
PLEASE NOTE: If an unsubmitted order is still in the system at the time it is due, we may contact you to see if you still want that order. At that time, we can review or delete it, or you can choose a later pickup.
If you’re about to use our new Primarius Web Window (PWW) ordering system for the first time, you may want to read a one page explanation here or watch our series of three video tutorials below before getting started.
UPDATE, APRIL 24: Some of you have mentioned that you’re having trouble navigating the list without the headers that came with each change in product type on the POL. Those product types are now identified on each line in the “type” column immediately to the left of the category column. In addition, you can follow the process described in the “Starting an Order on PWW” video for identifying or excluding purchased product to select specific product types (like cereal, meat, pasta, etc).
If you’re just getting started with our new online ordering system, Primarius Web Window (PWW), we think you’ll find that a lot of it is very intuitive. For some of the more obscure areas, though, we thought you might want some help discovering the answers, so we’re posting articles like this one. Today’s edition explains:
1) How to start an order – find out where the click-able “order entry” text is hidden in plain sight.
2) How to view all products on a single screen – it can take a little while to load a new page, so we’ll teach you to just change pages once.
3) How to identify purchased product – our conventions are changing, but PWW makes it even easier to see (or even exclude) purchased product.